General FAQs
Once you complete the purchase process through the website, our warehouse team will prepare the order, and once it’s ready for dispatch, you will be notified by Email. Simply track your order with your order number.
If your order is over Qar 400, delivery is FREE.
Sometimes there may be a delay in completing the order delivery process on time due to circumstances that may be beyond our control, and we are working seriously and quickly to ensure that all orders deliveries are completed on time, If your order is not delivered within 1-2 working days, please contact our customer service directly to check the order on support@koreanbeauty.qa or through live chat, the live chat icon available on over website.
To cancel your order, please contact our Customer Service Team by email at support@koreanbeauty.qa or via through live chat, the live chat icon available on our website. Or cancel your order through My Account.
Shipping & Delivery
If your order is over Qar 400, delivery is FREE; below this amount, it starts from 20 20-riyal delivery charge. (Depends on your location)
If your order is over 400, you get FREE delivery. if you return the item, you are still qualified for FREE delivery.
Returns
Yes, we offer an exchange service. you will need to return the item and get the new one, and pay the delivery charge. The exchange is only possible within 3 days.
No refunds or returns on items that are discounted.
At present, this option is not available, but we are working to introduce this service.
Once your order has been received online and the payment has cleared will be delivered the same day.
The refund process takes place within 7 working days. The customer must raise a refund request within 24 hours of purchase.
